Teller

First Interstate•The Dalles, OR

13d•Onsite

About The Position

The Teller is responsible for daily teller transactions in the branch lobby and drive-up locations. The role delivers outstanding client service and develops and maintains client relationships by recognizing referral opportunities for additional products and other lines of business. The position is located at the The Dalles, Oregon branch. Typical work hours vary based on scheduling and business need; regular and predictable attendance is required, and travel may be needed.

Requirements

High School Diploma or General Education Degree (GED).
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available as applicable.

Nice To Haves

Experience in a cash handling role is preferred.

Responsibilities

Process client account transactions, including deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, and savings bond redemptions.
Answer client questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify basic cross-sell and referral opportunities by answering inquiries, informing clients about new services and product promotions, determining client needs, and directing clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, including account closures, check orders, foreign currency exchanges, special statements or copies, referrals, and safe-deposit box procedures.
Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
Comply with bank operations and security procedures, including dual-control functions, client traffic surveys, auditing other teller currency, and assisting with proof certification.
Maintain client confidentiality and protect bank operations from potential breaches.
Attend training sessions to enhance job knowledge.
Support client service and bank success by responding to requests and helping team members achieve results.
Demonstrate basic product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.