Teller

PNC Bank•Jacksonville, FL

4d•Onsite

About The Position

As a Teller in PNC’s Retail Banking organization, based at the Mandarin Branch in Jacksonville, Florida, you will deliver a customer experience focused on financial well-being and customer loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and refer customers to appropriate branch staff. The role also involves lobby engagement and using technology, tools, and resources to help customers manage financial transactions and meet their needs. You will use product and procedural knowledge to resolve customer problems, follow policies and procedures, and exercise sound judgment within established limits. You will also help ensure branch and teller daily operations and maintenance transactions are completed accurately and efficiently. The role is in-office. Prior experience and a degree are not required.

Requirements

Prior experience is not required.
No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to use customer needs and satisfaction to inform customized solutions.
Demonstrate the ability to assess and manage risk in support of PNC’s Enterprise Risk Management Framework.
No required certification or license.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support customers’ financial well-being and loyalty.
Process a variety of customer interactions and educate customers on alternatives for financial interactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service