Teller Gateway Aurora

Wells Fargo Bank•Aurora, CO

17h•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network at the Gateway Aurora branch. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions. The Teller accurately processes transactions while providing a welcoming, reliable experience and representing the branch through attentive service and care. The role builds foundational banking skills by helping customers understand their needs, introducing relevant products, services, and digital tools, and connecting them with bankers for more detailed product conversations. Tellers work with branch teammates to support daily operations and a consistent customer experience. Wells Fargo describes the position as an entry point to retail banking and potential long-term career growth, supported by training, coaching, and a team-based culture. The role requires a schedule that includes Saturdays. The position is not eligible for Visa sponsorship. The posting location is 3521 Tower Rd, Aurora, CO 80011. The stated base pay range is $20.00–$26.00; pay may vary based on factors such as performance, skills, experience, and work location, and employees may be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
A professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships through active listening and connect customers to relevant information, services, digital tools, or bankers.
Recognize potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.