Teller Gateway Aurora

Wells Fargo•Aurora, CO

2d•$20 - $26•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. This front-line, customer-focused role supports everyday banking needs through in-branch interactions, accurate transaction processing, and welcoming, reliable service. The Teller is a primary point of contact who represents the branch through attentive service, accuracy, and care. The role involves learning about customers’ needs, introducing relevant products, services, and digital tools, and connecting customers with a banker for detailed product discussions. The Teller works with branch teammates to support smooth daily operations and a consistent customer experience. Wells Fargo describes the role as a starting point for growth and career mobility, supported by training, coaching, and a team-based culture. The position is located at 3521 Tower Rd, Aurora, Colorado 80011. The schedule will include Saturdays. The role is not eligible for Visa sponsorship. The stated base pay range is $20.00–$26.00; employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

Experience in customer-facing roles and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to develop accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options such as digital tools, self-service options, or the appropriate team member.
Build relationships and listen to customers to understand everyday financial needs.
Connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Use communication and active listening to clarify needs and explain solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations when needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable Wells Fargo risk and compliance programs, policies, and procedures, and escalate or remediate issues as appropriate.