Teller

Palmetto Citizens Federal Credit Union•Waynesboro, GA

10d

About The Position

The Teller delivers accurate, professional, and solution-focused service to credit union members. The role assists members in person and by phone, provides information about credit union products and services, conducts account research, and may perform file maintenance and assist with payroll and account changes. The Teller must maintain current knowledge of and adhere to security procedures and internal controls. Other duties may be assigned as needed.

Requirements

High school diploma or equivalent.
One year of customer service and/or cash handling experience.
Excellent verbal and non-verbal communication skills.

Nice To Haves

Bilingual skills.

Responsibilities

Help members work toward their financial objectives by offering professional guidance and advice.
Help members anticipate potential problems and suggest possible solutions.
Recognize members’ needs and develop knowledge of Palmetto Citizens and financial services over time.
Work with members to resolve potential problems and create positive solutions.
Understand members’ needs and professionally promote appropriate credit union products and services.
Acquire and maintain up-to-date knowledge of Palmetto Citizens products and enhance members’ use of those products.
Assist members safely and securely, taking into account their identity and relationship with the credit union.
Handle member transactions professionally and pleasantly, including receiving deposits, loan payments, and transfers in person, by phone, or by mail; processing cash or check withdrawals; and providing cashier’s checks, money orders, and other authorized services.
Maintain a balanced and secured cash drawer.
Complete required file maintenance documents and order checks for members as appropriate.
Permit availability of funds for checks up to a specified amount without further approval.
Assist members by phone and in person, provide product and service information, conduct account research, and, as needed, assist with payroll and account changes.
Maintain current knowledge of and comply with security procedures and internal controls.