Teller

Columbia Bank•Lakewood, WA

4d•Onsite

About The Position

The Teller is the first point of contact for many clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. Guided by the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. The role also builds and maintains client relationships through meaningful conversations that identify financial needs and appropriate opportunities for additional bank products and services. The Teller handles daily cash and transaction activities and supports branch tasks that preserve operational integrity and mitigate risk. The role interacts with internal and external clients, provides proactive solutions and problem resolution, maintains knowledge of the bank’s products and services, and supports branch referral goals. This position is fully onsite at the posted location: 6202 Mt Tacoma Dr SW, Lakewood, WA 98499. The pay range is $18.00–$22.00 per hour. The selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers and words, and with verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing.
Complete and support daily branch tasks that maintain branch integrity, such as using double custody when balancing the ATM, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
Mitigate risk by safeguarding money in the cash drawer and promptly accounting for or transferring funds.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in alignment with the bank’s client service standards.
Maintain and deepen knowledge of Columbia Bank products and services and stay current on changes.
Discuss and uncover clients’ financial needs and identify and offer appropriate products and services.
Support branch referral goals by identifying and referring basic banking product needs to the appropriate business partner.

Benefits

Competitive incentive plan and potential performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities and clear paths toward professional goals.
Eligible associates scheduled to work at least 30 hours weekly receive comprehensive healthcare coverage, including medical, dental, and vision plans.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection and legal support.
Auto and home insurance and pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.