Teller

PNC Bank • Lumberton, NJ

5d • Onsite

About The Position

As a full-time Teller in PNC's Retail organization, based in Lumberton, New Jersey, you will help deliver a customer experience focused on financial wellbeing and loyalty. You will process customer interactions, educate customers about financial transaction options, identify banking opportunities, and make referrals to branch staff. The role is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Tellers apply product and procedural knowledge to resolve customer problems and use technology, tools, and resources to help customers manage financial transactions. They follow policies and procedures, exercise sound judgment within established limits, and complete teller and branch daily operations and maintenance transactions accurately and efficiently. The role emphasizes customer focus and effective management of business risks.

Prior experience is not required. The posting states that roles at this level typically do not require a university or college degree, high school diploma, GED, significant experience, or product knowledge to accomplish primary duties. No certifications or licenses are required. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

• Prior experience is not required.
• No degree, certification, or license is required.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
• Demonstrate customer focus and the ability to assess and manage risk.

Nice To Haves

• Accountability
• Banking knowledge
• Client loyalty
• Customer experience
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales

Responsibilities

• Deliver a customer experience aimed at improving customers’ financial wellbeing and creating loyalty while increasing share of wallet.
• Process a variety of customer interactions.
• Educate customers about available alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs that are fully paid
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service
• Incentive-eligible compensation based on company, business, and/or individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed