Teller
About The Position
The Teller provides financial and account services to members in a confident and professional manner, supporting efficient branch operations and exceptional service. The role accurately handles member requests, including deposits, withdrawals, loan payments, new account openings, member interviews, and other account needs. It also requires flexibility to accommodate staffing needs throughout the branch platform. The Teller promotes Credit Union 1 products and services based on members’ needs, helps develop new business, and contributes to individual and team sales and referral goals. The position supports members with account and loan questions, maintains knowledge of products and procedures, protects confidential information, and represents the credit union courteously and professionally.
Requirements
- High school diploma or equivalent.
- Good figure aptitude.
- Detail-oriented and organized.
- Ability to work independently and in a team environment.
- Professional manner and appearance.
- Experience with the public.
- Good communication and service skills.
- Proven sales experience or abilities.
- NMLS is required.
Responsibilities
- Follow credit union service standards and provide informed, professional, and accurate service and support to members and associates.
- Process member transactions accurately and efficiently while maintaining a balanced cash drawer.
- Assist members with opening and closing accounts and resolve member problems, inquiries, or complaints.
- Assist applicants with consumer and mortgage loan applications and questions, and explain loan programs, options, and requirements.
- Promote credit union products and services based on member needs and identify opportunities.
- Participate in developing new business for the credit union.
- Provide prompt, efficient, accurate, courteous, and professional service.
- Stay informed about emerging financial trends and Credit Union 1 products, services, procedures, policies, and procedural changes.
- Meet or exceed individual sales goals and participate in team sales and referral goals.
- Maintain member confidence and protect credit union operations by keeping information confidential.
- Accommodate staffing needs throughout the branch platform as required.
- Perform other duties as necessary or directed.
- Promote CU1’s core values: Be Great, Be Engaged, Be Open, and Be Nice.
Benefits
- 14 paid holidays each year.
- Paid time off begins accruing on the first day of employment.
- Tuition reimbursement for approved courses after one year.
- Free Employee Assistance Program (EAP).
- Livongo Diabetes Management Program.
- Career growth opportunities and a philosophy of promoting from within whenever possible.
- Medical PPO insurance.
- High Deductible Health Plan (HDHP) and Health Savings Account (HSA).
- Dental and vision insurance.
- Company-paid life, AD&D, short-term disability, and long-term disability insurance.
- 401(k) retirement and profit-sharing plan (eligibility requires being at least 20 years old).
- Free 24/7 Teladoc physician services.
- Pet insurance.
- Paid family medical leave when FMLA eligible.
- Exclusive interest rate reductions for qualifying loan products.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
