Teller

Associated Bank • West Bend, WI

4d • $17 - $23

About The Position

The Teller provides exceptional service and support during customer interactions. This front-line role processes transactions accurately, identifies opportunities to meet customer needs, and promotes financial solutions. The role supports customers’ financial goals while building banking knowledge and contributing to a collaborative team focused on integrity and community impact.

The Teller also supports daily branch operations, demonstrates digital and self-service banking tools, and collaborates with colleagues across multiple branches. The position must follow applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements; report suspicious activity, customer complaints, procedure violations, and ethical concerns as directed.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.

Nice To Haves

• Experience in retail banking, cash handling, or financial services.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer customers to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns professionally and carefully.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.
• Comply with applicable enterprise policies and procedures, laws, and regulations, including Bank Secrecy Act requirements.
• Report suspicious activity to Financial Intelligence and report customer complaints and procedure violations to management or HR.
• Report ethical concerns through Associated Bank’s anonymous Ethics Hotline as needed.

Benefits

• Retirement savings plans, including a 401(k) and pension.
• Paid time off to volunteer in the community.
• Diversity-focused Colleague Resource Groups.
• Professional development and advancement opportunities.
• Well-being programs and incentives.
• Parental leave.
• Employee stock purchase plan.
• Military benefits.
• Personal banking, loan, investment, and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED