Teller

PNC•Gilbert, AZ

3d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based in Gilbert, Arizona, you will deliver customer experiences designed to support customers’ financial wellbeing and loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The role is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The position requires customer focus and effective risk management. Tellers are expected to understand and apply customer-centered practices, assess and manage risks associated with their activities, and follow PNC’s Enterprise Risk Management Framework. Prior experience and a university or college degree are not required. No certification or license is required.

Requirements

No prior work experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer focus and the ability to create solutions aligned with customer needs and satisfaction.
Ability to assess and manage risk in accordance with PNC’s Enterprise Risk Management Framework.
No required certifications or licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, subject to eligibility
Up to 11 paid holidays each year, subject to eligibility
9 occasional absence days each year, subject to eligibility and applicable law
15 to 25 vacation days each year, depending on career level and eligibility