Teller

F&M Bank•Decatur, IN

About The Position

At F&M, tellers handle financial transactions while building and maintaining lasting customer relationships. The role requires careful, accurate, and secure handling of customers’ financial transactions and related information, along with trustworthy conduct and strong customer service. Tellers help customers understand products and services, identify their needs, and refer them to branch representatives. They also collaborate with other tellers and support management with special requests. The position is scheduled Monday through Saturday, generally with a day off, and may involve occasional extended hours to accommodate business needs. The role is non-exempt/hourly and includes following bank policies, procedures, and applicable regulatory requirements, including BSA, AML, OFAC, the USA PATRIOT Act, customer identification and due diligence, and suspicious-activity reporting.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Ability to comply with applicable bank policies, procedures, and regulatory requirements.

Responsibilities

Handle customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, provide information about products and services, and refer customers to branch representatives.
Meet referral production goals set by retail leadership.
Reconcile cash drawers at the end of shifts; count and package coins and currency; and turn excess or damaged currency over to the head teller.
Track, record, report, and store transaction information and special requests.
Provide customers with courteous assistance and answers to their questions.
Follow bank procedures and security protocols, and meet applicable bank policy and regulatory compliance requirements.
Complete applicable Currency Transaction Reports accurately and adhere to customer identification, customer due diligence, and suspicious-activity reporting requirements.
Work collaboratively and professionally with other tellers, complete daily tasks, and support management with special requests as needed.
Maintain attendance and follow attendance and break policies, communicating anticipated time off or break-time modifications to a supervisor.