Teller

First Interstate BancSystem • Coeur D'Alene, ID

3d • Onsite

About The Position

The Teller is responsible for daily teller transactions in both the lobby and drive-up locations of the branch. The role delivers outstanding client service and develops and maintains client relationships by recognizing referral opportunities for additional products and other lines of business. The position is located at the Riverstone Dr. branch in Coeur d'Alene, Idaho. Typical work hours vary based on scheduling and business need; regular and predictable attendance is required, and travel may be needed.

Requirements

• High school diploma or GED.
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

• Experience in a cash-handling role.

Responsibilities

• Process client account transactions, including deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, and savings bond redemptions.
• Answer client questions in person and over the telephone.
• Process additional transactions as needed, including preparing currency transaction reports.
• Identify basic cross-sell and referral opportunities by answering inquiries, informing clients about services and promotions, determining client needs, and directing clients to a banker.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Complete special client requests, including closing accounts, ordering checks, exchanging foreign currency, providing statements or copies, completing referrals, and performing safe-deposit box procedures.
• Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Follow bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting with proof certification.
• Protect client confidentiality and bank operations, and caution others about potential breaches.
• Attend training sessions to enhance job knowledge.
• Support client service and bank success by welcoming new or different requests and helping team members achieve results.
• Demonstrate basic product knowledge and proficiency with client-facing systems.
• Complete work accurately with minimal errors.
• Participate in volunteer activities.
• Perform other duties as assigned.

Benefits

• Generous paid time off (PTO).
• Paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED