Teller

PNC•Dupont, PA

7d•Onsite

About The Position

The Teller is a full-time, in-office role within PNC's Retail Banking organization, based in Dupont, Pennsylvania. The position delivers customer experiences intended to improve customers’ financial wellbeing and loyalty while increasing their use of PNC services. The Teller processes customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. The role also engages with customers in the lobby, promotes relevant PNC products, and uses product and procedural knowledge to resolve customer problems. The Teller follows policies and procedures and helps ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not typically required for this role.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service