Part Time Teller, Chickering Road, North Andover, MA
About The Position
As a Teller at Santander, you assist customers with financial needs and process transactions while providing exceptional customer service. You resolve concerns, minimize risk, help defend against fraud, refer customers to relevant product solutions, and escalate complex issues for timely resolution. The role may also support nearby branch locations based on business necessity. You welcome customers, help minimize wait times, and assist with banking needs; process deposits, withdrawals, and transfers; handle cash and maintain accurate cash drawer balances; and follow bank policies, compliance requirements, and risk management procedures. You also identify opportunities to deepen customer relationships, educate customers about digital self-service options, assist with custodianship, audits, and other operational tasks, and maintain a clean, organized work area. The role requires a high school diploma or GED and at least six months each of cash-handling and customer-service experience. Employees must be able to work branch hours, which can include evenings and weekends. Frequent minimal physical effort such as sitting, standing, and walking is required; depending on the location, occasional moving and lifting of light equipment or furniture may be required.
Requirements
- High school diploma or GED.
- At least 6 months of cash-handling experience.
- At least 6 months of demonstrated customer-service experience.
- Excellent customer-service skills and a passion for helping others.
- Ability to identify and escalate risk concerns through appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfort using digital tools and technology to enhance customer engagement.
- Ability to stay organized, energetic, and handle multiple tasks in a fast-paced, changing environment.
- Accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include evenings and weekends.
- Must be legally authorized to work in the United States without requiring employer sponsorship to commence employment.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience with Microsoft Office products.
Responsibilities
- Welcome customers, minimize wait times, and assist with banking needs.
- Process deposits, withdrawals, transfers, and other transactions.
- Handle cash and maintain accurate cash drawer balances.
- Follow bank policies and procedures, including compliance and risk management protocols, to help prevent fraud.
- Identify and escalate risk concerns through appropriate channels.
- Recognize opportunities to cross-sell bank products and deepen customer relationships.
- Use digital tools to educate customers about self-service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area.
- Support nearby branch locations when business needs require.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
