TELLER

Whitaker Bank Corp of Kentucky•Campton, KY

13d•$15 - $16

About The Position

The Teller performs routine branch and customer service duties, including handling retail and commercial checking and savings deposits, loan payments, checks, withdrawals, and cash advances. The Teller maintains customer relationships, refers customers to appropriate staff for additional services, and promotes the Bank’s products and services. The position must comply with Bank policies and procedures and applicable state and federal banking regulations. The role operates computer and office equipment to process account activity, resolve routine problems, handle transaction documentation, and support branch operations. It also requires professional and ethical conduct, adherence to EEO and safety policies, and the ability to provide effective customer service. The position does not supervise employees; additional position-related duties may be assigned. The work takes place in a non-confined, office-type setting. Driving a Bank- or personally owned vehicle may account for approximately 10% of the work and may involve exposure to weather and moving mechanical parts. Physical activity includes writing, typing, speaking, listening, lifting up to 25 pounds, driving, carrying, seeing, sitting, pulling, walking, standing, squatting, kneeling, and reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED; or one year of related experience and/or training; or an equivalent combination of education and experience.
Work-related experience should include cash handling and/or customer service.
Basic experience, knowledge, and training in branch operations, banking terminology, products, and services.
Basic knowledge of relevant state and federal banking compliance regulations and Bank operating policies.
Basic computer terminal and personal computer skills, including mainframe systems, word processing, and spreadsheet software.
Basic typing skills sufficient to meet production needs.
Basic math skills, including calculating interest, balancing accounts, identifying routine mathematical errors, and counting currency, coin, and negotiable instruments accurately and promptly.
Effective oral, written, and interpersonal communication skills; ability to follow instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly with customers and employees.
Ability to handle routine problems involving multiple facets and variables in standardized situations.
Good organizational and time-management skills.
Ability to work with general supervision.
Current driver’s license and a vehicle with appropriate insurance coverage if driving is required for assigned duties.
Ability to lift up to 25 pounds and perform the described physical activities.
Ability to accommodate detailed work, problem solving, customer contact, reasoning, math, communication, stress, multiple concurrent tasks, and frequent interruptions.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documentation, and issue receipts.
Cash checks, process savings withdrawals and cash advances, verify authorization and transaction limits, and make decisions about questionable items.
Use computer terminals or personal computers to process account activity, determine balances, and resolve problems within delegated authority.
Issue official checks and traveler’s checks and process savings bond applications.
Assist with night depository duties, including logging bags, processing deposits, preparing change orders, issuing receipts, and returning bags to customers.
Cross-sell Bank products and services, refer customers to appropriate staff, and market services to customers when assigned to the grocery store branch.
Receive and process stop-payment and hold orders.
Accept and process loan and installment payments, traveler’s checks, ATM deposits, and change orders.
Balance the cash drawer daily and verify cash returned to the vault.
Provide effective customer service and help resolve problems within delegated authority.
May assist with balancing ATM machines.
Answer telephones and direct callers to appropriate Bank personnel.
May assist with opening and closing the vault and balancing vault currency and coin.
Type routine letters, reports, and forms.
Conduct oneself professionally and ethically, uphold organizational values, maintain commitments, and take responsibility for actions.
Follow Bank policies and procedures, complete administrative tasks correctly and on time, and support the Bank’s goals and values.
Demonstrate knowledge of and adherence to EEO policy, respect cultural differences, support a harassment-free workplace, and promote diversity and affirmative action.
Perform work safely, report potentially unsafe conditions, and comply with applicable occupational safety and health standards and rules.
Perform other position-specific duties and functions as assigned.