Teller Healdsburg

Wells Fargo•Healdsburg, CA

4d•$22 - $28•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurately completing transactions while providing a welcoming and reliable experience. Tellers are a primary point of contact for customers and represent the branch through strong service, attention to detail, and care. The Teller builds foundational banking skills by learning about customers’ needs and introducing helpful products, services, and digital tools. The role identifies opportunities to support customers and connects them with the appropriate banker for detailed product discussions. Tellers work with branch teammates to support daily operations and deliver a consistent, high-quality customer experience. Wells Fargo describes the role as an entry point to retail banking and potential long-term career growth, supported by training, coaching, and a team-based culture. The position is at 999 Vine St, Healdsburg, CA 95448, and the schedule includes Saturdays. The listed base pay range is $22.00–$27.50. The position is not eligible for Visa sponsorship. Spanish bilingual ability is preferred but not required.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Customer-facing experience, strong attention to detail, and the ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to identify customer needs, referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Sound judgment and professionalism in resolving routine customer concerns.
Bilingual Spanish ability; preferred but not required.

Responsibilities

Accurately process transactions and engage customers with care to deliver a positive, reliable branch experience.
Process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, using sound judgment and managing risk in line with policies and controls.
Clarify customer needs and provide clear, simple solutions or next steps through effective communication and active listening.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable risk programs, policies, and procedures; fulfill risk and compliance obligations; and escalate and remediate issues appropriately.