Teller

PNC Bank•Montgomery, AL

17d•Onsite

About The Position

As a Teller within PNC's retail organization, you will be based in Montgomery, Alabama. PNC is an in-office company that fosters a supportive culture. The role delivers customer experiences intended to improve customers’ financial wellbeing and loyalty while increasing share of wallet. Tellers process customer interactions, explain financial transaction options, identify banking opportunities, and refer customers to appropriate branch staff. The position also involves lobby engagement, using technology and other resources to help customers manage transactions, resolving customer problems using product and procedural knowledge, and completing teller and branch operations accurately and efficiently. Employees are expected to focus on customers and manage risk in accordance with PNC’s Enterprise Risk Management Framework. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No degree or diploma is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Conduct lobby engagement to connect with customers and position PNC products to meet their needs.
Help customers manage financial transactions by explaining available options and leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures, using sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.