Teller

Summit Credit Union•Hickory, NC

About The Position

This position is primarily responsible for delivering superior-quality service while following corporate, regulatory, and audit guidelines. The Teller completes member transactions promptly and efficiently, maintains accurate records and properly handles assigned funds, and proactively participates in referrals using the “Selling is Telling” philosophy. The role also contributes to branch operations by keeping current with policies and services, maintaining a well-organized teller station, and assisting with special projects as requested. The position has no supervisory responsibilities and reports to the Branch Manager. The Teller performs the basic duties of a paying and receiving teller, including accepting deposits and loan payments; verifying cash, endorsements, identification, and signatures; cashing checks within authorized limits; issuing cashier’s checks; redeeming savings bonds; and preparing daily cash-balance records and other reports. More complex transactions may be performed with assistance. The employee handles a share of the workload based on branch demands. The work requires professional, courteous member service, accuracy, sound judgment, communication and interpersonal skills, and the ability to handle large amounts of cash. The employee must be able to work independently with minimal supervision and maintain professionalism in a fast-paced environment. The position may require travel as needed and a flexible schedule that includes various nights, weekends, and holidays.

Requirements

High school diploma or GED, and/or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to follow detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Knowledge of Internet, spreadsheet (Excel), word-processing (Word), electronic mail (Outlook), and presentation (PowerPoint) software.
Excellent communication and interpersonal skills and the ability to gain members’ trust.
Excellent judgment and discretion; ability to handle multiple priorities, meet deadlines, and manage work-related stress.
Friendly, courteous, service-oriented, professional, outgoing, and member-service-oriented manner; ability to remain calm and professional in stressful situations.
Ability to work independently and productively with minimal supervision, recognize problems and possible causes, and resolve routine problems.
Team-oriented, can-do attitude and ability to work in a fast-paced environment and maintain a professional atmosphere.
Ability to work a flexible schedule that includes various nights, weekends, and holidays.
Working knowledge of other credit union departmental operations, including lending, Mortgage, Marketing, Accounting, Information Systems, and Card Services.
Aptitude for meeting people and developing member confidence and trust in the credit union.
Ability to handle large amounts of cash with speed and accuracy and present services knowledgeably.
Proven proficient teller skills.
Ability to perform the physical requirements of the role, including regularly standing, walking, using hands, reaching, and talking or hearing; occasionally sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.

Responsibilities

Perform to company standards, including member survey results, balancing performance, cross-sales and referral goals, and transaction volume.
Maintain a positive, professional attitude and pleasant tone when dealing with members and coworkers.
Meet or exceed minimum quarterly Score Assessment percentages for quality standards.
Take ownership of member requests and questions and follow up to resolve them.
Control member transactions to ensure they are accurate and efficient, with minimal wait time, and use a transaction ticket for every transaction.
Review the staff intranet for updated policies, procedures, forms, and communications, and suggest changes to improve member service; remain familiar with the Teller Page.
Stay current on policies, procedures, systems, and services to provide efficient member service.
Operate under and enforce credit union policies and guidelines.
Cross-sell credit union services and products and meet minimum monthly referral goals.
Maintain working knowledge of work tools and systems and keep the teller station neat, organized, and stocked.
Report equipment malfunctions to the Branch Manager for communication to Information Technology.
Assist with special projects when requested.
Provide professional member service by performing accurate transactions, greeting members courteously, using members’ names, thanking them for their business, offering relevant products or services, and referring members to other branch personnel as needed.
Perform basic paying and receiving teller transactions, including accepting deposits and loan payments and verifying cash, endorsements, IDs, and signatures.
Cash checks within limits and obtain additional authorization when necessary.
Issue cashier’s checks and redeem savings bonds.
Prepare individual daily teller cash transaction balances and other reports as necessary.
Perform more complex transactions, with assistance as needed.
Handle a proportionate volume of work based on branch demands.
Observe safety and security procedures and report potentially unsafe conditions.