Teller

Associated Bank•Omaha, NE

About The Position

The Teller provides fast, friendly, accurate customer service and represents Associated Bank’s brand promise. The role processes customer transactions in accordance with established guidelines and policies, supports the branch sales process by identifying customer needs and referring them to colleagues, and helps customers understand the bank’s service channels and products. Colleagues may be asked to work at multiple branch locations to support branch and customer needs. The Teller also balances and proves cash, follows security and regulatory procedures, supports fellow colleagues, maintains an organized office environment, and may service ATMs, the safe deposit area, vault, and night drop. At offices with safe deposit functions, the role monitors access, maintains lease agreements, and responds to customer questions.

Requirements

High school education or an equivalent combination of education and experience.
Less than 2 years of experience required.
Demonstrated customer service, cash handling, and computer skills.
Ability to comply with applicable policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.

Responsibilities

Welcome customers and provide courteous, accurate, and timely service, including cashing checks, accepting deposits and withdrawals, processing loan and credit card payments, and dispensing monetary instruments.
Balance and prove cash daily and maintain accurate transaction records.
Identify payees, verify signatures and endorsements, and remain current on security procedures.
Comply with internal and external policies, procedures, and regulations to protect the bank’s financial interests.
Learn bank products and services, identify customer needs, share promotions, and refer customers to colleagues who can assist with financial solutions.
Explain or demonstrate available service channels and their benefits to customers.
Answer telephone inquiries and provide information in accordance with company policies.
Support fellow colleagues within and outside the banking office in accordance with the company’s vision and values.
Maintain office supplies and a professional, organized work environment.
Service ATM machines, the safe deposit area, vault, and night drop as assigned.
Where safe deposit services are available, monitor access to safe deposit boxes, maintain lease agreements, and respond to customer questions.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.