Teller

PNC Bank•Elizabeth City, NC

6d•Onsite

About The Position

As a Teller in PNC's retail banking organization, you will be based in Elizabeth City, North Carolina. This in-office role focuses on delivering customer experiences that support financial wellbeing and loyalty. You will process customer interactions, educate customers about available financial options and technology, identify banking opportunities, and refer customers to appropriate branch staff. The role also includes lobby engagement and accurate, efficient completion of teller and branch operations and maintenance transactions. PNC expects employees to focus on customers and manage risks in accordance with its Enterprise Risk Management Framework. Employment visa sponsorship and STEM OPT participation are not provided for this position.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not typically required for roles at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications, licenses, or language assessments.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial wellbeing and build customer loyalty.
Process a variety of customer interactions.
Educate customers about alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Use product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service