Teller
About The Position
The Teller works within PNC's Retail Banking organization and is based in Chicago, Illinois. The role delivers a distinctive customer experience focused on improving customers’ financial wellbeing, building loyalty, and increasing share of wallet. Tellers handle a variety of customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The position also includes engaging with customers in the lobby, presenting PNC products and services suited to their needs, and helping customers use technology, tools, and resources to manage financial transactions. Tellers use product and procedural knowledge to resolve customer issues and complete teller and branch daily operations and maintenance transactions accurately and efficiently while following policies and procedures and exercising sound judgment within established limits. This is an in-office role. PNC states that the position is incentive eligible, with incentive payments based on company, business, and/or individual performance.
Requirements
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- Prior experience is not required.
- No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Nice To Haves
- Accountability
- Banking
- Client loyalty
- Customer experience
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
Responsibilities
- Deliver a customer experience aimed at improving financial wellbeing, creating loyalty, and increasing share of wallet.
- Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
- Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
- Perform lobby engagement activities and position PNC products to meet customer needs.
- Educate customers on options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Follow policies and procedures and demonstrate sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs that are fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
