Teller
About The Position
The Teller provides exceptional member service by greeting members, completing transactions, solving problems, and making referrals to credit union products and services efficiently, courteously, and promptly. The role handles currency, coin, and negotiable items while maintaining a professional image. The position performs cash and transaction balancing, processes payments and checks, maintains ATM and cash machines, and completes office opening and closing procedures. It also promotes credit union products and services, protects confidential information, and supports positive member and community relations.
Requirements
- High school diploma or equivalent.
- One to three years of similar or related experience.
- Ability to receive and disburse funds accurately.
- Excellent communication and organizational skills.
- Professional, pleasant, and outgoing personality.
- Cash-handling experience.
- Ability to perform under pressure.
- Excellent analytical skills.
- Ability to sell.
- Team-player skills.
- Knowledge of credit union operations.
- Knowledge of or ability to use various computer programs.
- Decision-making skills.
- Ability to communicate politely, courteously, accurately, efficiently, and promptly with members, staff, and external contacts.
- Patience when dealing with difficult members.
- Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Responsibilities
- Maintain and accurately balance cash and daily work.
- Complete member transactions accurately and promptly while providing a positive interaction.
- Recognize potential fraudulent activity and take proactive steps to prevent and mitigate risks.
- Process night drop and mail payments.
- Maintain and balance ATM, cash, and coin machines.
- Balance the vault daily.
- Perform office opening and closing procedures.
- Scan, process, and accurately balance checks.
- Provide members with information about the credit union’s products and services.
- Attain satisfactory service-referral ratings.
- Assist members with problems or questions and refer them appropriately.
- Communicate with the supervisor, plan goals and development, take accountability, and strive for excellence.
- Promote products and services and attend required meetings.
- Maintain a clean, professional work area and appearance.
- Maintain positive public relations and promote the credit union in the community.
- Complete required educational programs.
- Follow member-service commitments, including greeting members professionally, giving them full attention, taking responsibility for resolving problems, following through on actions, and protecting confidential information.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
