Teller

Chemung Canal Trust Com•Elmira, NY

5d•$18 - $22

About The Position

The Teller provides exceptional customer service to new and established financial institution clients, including cross-selling products and services and handling cash receipts and payments. The role supports a broad range of branch consumer services, maintains accurate cash and transaction records, and follows operational controls that protect client and bank assets. The Teller may also support non-paying and receiving activities, ATM servicing, safe deposit box services, and vault duties, and must be able to support multiple branch locations as needed.

Requirements

High school diploma or equivalent, with an emphasis in a business curriculum.
Up to one year of experience in a customer service position.
Proficient analytical and mathematics skills.
Proficient communication, interpersonal, and sales skills.
Proficient eye-hand coordination.
Comprehensive knowledge of operating policies and procedures affecting consumer services.
Thorough knowledge of company consumer products and services and their features and benefits.
Basic computer skills, including Microsoft Outlook, Word, and Excel.
Proficient reading, writing, grammar, and math skills.
Ability to lift up to 50 pounds of coin.
Ability to support multiple branch locations as needed.

Responsibilities

Provide customer service to new and established clients, including cross-selling products and services and processing cash receipts and payments.
Perform consumer transactions such as deposits, check cashing, utility bill payments, sales of cashier’s checks, money orders and certified checks, loan payments, and safe deposit box rent payments.
Process night deposits and mail deposits, and complete transactions within approved authority and operating policy.
Maintain thorough knowledge of consumer products and services to identify client needs and make appropriate sales.
Follow legal, corporate, regulatory, and other operational controls to safeguard client and bank assets.
Identify business opportunities and refer clients to appropriate service personnel.
Maintain an approved cash level and turn in excess or mutilated cash.
Prepare daily settlement and proof of cash transactions; balance the cash drawer daily and report discrepancies to a supervisor.
Meet Teller Standard Score expectations by achieving referral goals and maintaining an acceptable balancing record.
Prepare reports related to teller functions, including currency transaction and BSA reports.
Prepare and scan teller work according to guidelines.
Greet clients and visitors courteously, direct them to the appropriate person or department, answer general questions, and provide information about company products and services.
Assist with inventory coordination and upkeep of public areas.
Provide safe deposit box services as needed.
Support non-paying and receiving activities, such as new accounts and loans, as needed.
Balance and/or service ATM machines as needed.
Perform assigned vault duties, including ordering cash, maintaining the vault book, managing target cash levels, and verifying and wrapping coin.