Teller - Central

Bell Bank•Fargo, ND

About The Position

This position represents Bell Bank to customers in a courteous and professional manner, providing prompt, efficient, and accurate teller transaction service in accordance with established policies and procedures. The teller creates a welcoming banking experience, supports customer needs, and helps maintain a clean, secure, and professional branch environment. The role follows Bell Bank’s values, customer service standards, policies, procedures, Code of Conduct, Bank Secrecy Act, and applicable state and federal laws and regulations. Employees are responsible for protecting sensitive information, completing required annual training, and maintaining prompt and reliable attendance. Other duties may be assigned.

Requirements

High school diploma or General Education Degree (GED).
Bookkeeping, calculator, and keyboarding skills.
Good communication, listening, and social skills.
Timeliness and reliability.
Ability to be flexible, prioritize tasks, and stay poised under pressure.
Ability to work flexible hours, including mornings, evenings, and Saturdays, as scheduled and depending on branch needs.

Nice To Haves

0–2 years of customer service experience preferred.
Experience using Microsoft Outlook, Word, and Excel preferred.

Responsibilities

Engage with customers in a professional, friendly, and efficient manner, maintaining a positive and welcoming environment.
Accurately process financial transactions and fulfill customer requests in a timely manner.
Address customer issues and grievances when possible, escalating complex issues and seeking guidance as necessary.
Produce accurate, high-quality technical work with attention to detail and minimal errors.
Understand Bell Bank’s services and refer customers or non-customers to appropriate personnel or teams when opportunities arise.
Maintain neat, uncluttered tills, teller lines, and customer areas.
Protect the security and confidentiality of personal customer information.
Complete annual departmental, security, and banking regulation trainings.
Follow Bell Bank’s values, customer service standards, policies, procedures, Code of Conduct, Bank Secrecy Act, and applicable laws and regulations.
Protect sensitive information by complying with information security policies and standards.
Maintain prompt and reliable attendance.
Perform other duties as assigned.