Teller - Central

Bell Bank • Fargo, ND

3d

About The Position

The Teller represents Bell Bank to customers in a courteous and professional manner, providing prompt, efficient, and accurate service while processing teller transactions according to established policies and procedures. The role emphasizes exceptional customer service, accurate transaction handling, confidentiality, and maintaining a welcoming, professional branch environment.

The teller follows Bell Bank’s values, customer service standards, policies, procedures, and applicable laws and regulations. Employees are responsible for protecting sensitive information, completing required annual departmental, security, and banking regulation training, and maintaining prompt and reliable attendance. Other duties may be assigned.

Requirements

• High school diploma or General Education Degree (GED).
• Bookkeeping, calculator, and keyboarding skills.
• Good communication, listening, and social skills.
• Timeliness and reliability.
• Ability to be flexible, prioritize tasks, and remain poised under pressure.
• Ability to work flexible hours, including mornings, evenings, and Saturdays, as scheduled and depending on the branch.
• Flex Tellers must have a flexible schedule and be able to commute to any location within a specific region as needed.
• Part-time Tellers must work a set minimum number of hours per week, as determined by branch leadership.

Nice To Haves

• 0–2 years of customer service experience.
• Experience using Microsoft Outlook, Word, and Excel.

Responsibilities

• Deliver exceptional customer service in a professional, friendly, and efficient manner, creating a positive and welcoming environment.
• Accurately process financial transactions and fulfill customer requests in a timely manner.
• Address customer issues and grievances when possible; escalate complex issues and seek guidance when needed.
• Produce accurate, high-quality technical work with strong attention to detail and minimal errors.
• Learn Bell Bank’s services and identify opportunities to refer customers or non-customers to appropriate personnel or teams.
• Maintain neat, uncluttered tills, teller lines, and customer areas.
• Protect the security and confidentiality of customer information.
• Complete annual departmental, security, and banking regulation training.
• Follow Bell Bank’s values, customer service standards, policies, procedures, Code of Conduct, Bank Secrecy Act, and applicable state and federal laws and regulations.
• Protect sensitive information by complying with information security policies and standards.
• Maintain prompt and reliable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED