Teller

First Interstate•Fort Dodge, IA

14d•Onsite

About The Position

The Teller is responsible for daily teller transactions in the branch lobby and drive-up locations, delivering outstanding client service, and developing and maintaining client relationships. The position recognizes referral opportunities for additional products and other lines of business. The role processes a range of client transactions and requests, answers questions in person and by telephone, identifies basic cross-sell and referral opportunities, reconciles the cash drawer, and follows bank operations and security procedures. The Teller also maintains client confidentiality, builds job knowledge through training, supports team members, and participates in volunteer activities. Work hours vary based on scheduling and business need, regular and predictable attendance is required, and travel is as needed.

Requirements

High School Diploma or General Education Degree (GED).
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Regular and predictable attendance is required.

Nice To Haves

Experience in a cash handling role.

Responsibilities

Process deposits and loan payments, cash checks, process savings withdrawals, record night and mail deposits, sell cashier’s checks, and redeem savings bonds.
Answer clients’ questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, including closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
Reconcile the cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
Comply with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
Maintain client confidence and protect bank operations by keeping information confidential and cautioning others regarding potential breaches.
Attend training sessions to enhance job knowledge.
Support client service and bank success by welcoming new or different requests and helping team members accomplish results.
Demonstrate basic product knowledge and proficiency with client-facing systems.
Complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.