Part Time Teller, Broad Street, Augusta, GA

SRP FEDERAL CREDIT UNION•Augusta, GA

5d•$17 - $17•Onsite

About The Position

The Teller creates a positive and engaging member experience under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor. The role receives and processes transactions for natural person members, guests, business members, and fiduciary accounts while providing excellent service and promoting a positive image of the Credit Union. The Teller promotes Credit Union products and services using a member benefit-based approach, helps members pursue their financial goals, and explains routine services, policies, and the Credit Union philosophy. The position requires accurate transaction processing, adherence to Credit Union policies and regulatory requirements, and a strong focus on fraud deterrence, teamwork, and member relationships. The Teller may provide backup and relief at other locations when needed. Pre-employment background checks, including criminal, credit, and drug screenings, are required; job offers are contingent on successfully completing them. There are no supervisory responsibilities.

Requirements

High school diploma or GED.
At least 1 year of member/customer service and cash handling experience; the posting also describes the experience range as 6 months to at least 1 year.
Excellent math skills.
Strong written and verbal communication, active listening, and ability to interpret information effectively.
Authentic, outgoing, friendly, and approachable people skills; member- and mission-focused, with a passion for innovation and community impact.
Strong relationship-building skills and a collaborative team mindset.
Organized and detail-oriented, with the ability to multitask and prioritize in a fast-paced environment.
Adaptability and flexibility when situations change.
Strong problem-solving and decision-making skills.
Initiative, creativity, follow-through, self-motivation, and a proactive approach.
Proficiency in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.
Basic accounting and balancing software knowledge.
Ability to use digital banking platforms, including online and mobile banking tools.
Experience with document imaging and scanning systems.
Knowledge of CRM software for member/customer interactions.
Proficiency in email and calendar management tools.
Ability to perform basic troubleshooting of office equipment, including printers, scanners, and vault systems.
Awareness of security and fraud detection tools.
Ability to stand, use hands, reach with arms, walk, stoop, kneel, or crouch; occasionally sit, climb, or balance; and lift up to 25 pounds.
Ability to communicate effectively in person, by phone, and through digital channels.
Vision sufficient for close, distance, and peripheral vision, depth perception, and focus adjustment.
Successful completion of required pre-employment criminal, credit, and drug screenings.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services systems.
Familiarity with cash handling systems such as teller cash recyclers and cash counters.

Responsibilities

Offer Credit Union products and services to current and potential members using a member benefit-based approach.
Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC policies.
Represent the Credit Union professionally and courteously to members and potential members.
Provide prompt, efficient, accurate, and friendly service when processing transactions.
Refer, sell, and cross-sell Credit Union products and services to help members meet their financial goals.
Process cash, check, and other teller transactions; verify endorsements and negotiability, follow check acceptance policies, obtain approvals when needed, and proactively deter fraud.
Ask questions, listen actively, and use effective communication to identify member needs and make referrals to appropriate contacts.
Advise members about routine Credit Union services and policies, including the Credit Union philosophy.
Educate members about online and mobile banking services.
Proof transaction work to improve accuracy and reduce errors.
Reconcile transactions at the end of each day, including balancing cash and checks.
Provide backup and relief for Tellers at other locations when needed.
Maintain clear, concise communication and a pleasant tone and demeanor; build rapport and maintain member relationships.
Demonstrate teamwork and potentially mentor new employees.
Perform other tasks assigned by appropriate line supervision.