Part Time Teller, Broad Street, Augusta, GA

SRP FEDERAL CREDIT UNION•Augusta, GA

1d•$17 - $17•Onsite

About The Position

The Part Time Teller works at the Broad Street Branch in Augusta, Georgia, under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor. The role creates a positive and engaging member experience by receiving and processing transactions for individual members, guests, business members, and fiduciary accounts, while providing excellent service and promoting a positive image of the Credit Union. The Teller offers and promotes Credit Union products and services using a member benefit-based approach, helping members work toward their financial goals. The position processes cash, checks, and other teller transactions; follows transaction, endorsement, check-acceptance, and fraud-prevention procedures; and complies with Credit Union policies and applicable requirements, including the Bank Secrecy Act, the Patriot Act, and OFAC policies. The Teller also educates members about routine services and online and mobile banking, identifies needs, and makes referrals. The role requires accurate transaction processing, proofing and daily reconciliation of cash and checks, and collaboration with other Tellers, including providing backup at different locations when needed. The position has no supervisory responsibilities, though the Teller may mentor new employees. Other tasks may be assigned by appropriate line supervision. Pre-employment criminal, credit, and drug screenings are required; job offers are contingent on successfully completing them.

Requirements

High school diploma or GED.
At least 1 year of member/customer service and cash-handling experience; the posting also states “6 months -at least 1+ year.”
Excellent math skills.
Authentic, outgoing, friendly, and approachable people skills.
Member- and mission-focused, with a passion for innovation and community impact.
Strong relationship-building skills.
Excellent written and verbal communication skills; ability to communicate in person, by phone, and through digital channels.
Active listening and ability to interpret information effectively.
Collaborative team mindset.
Organized and detail-oriented, with the ability to multitask and prioritize in a fast-paced environment.
Adaptable and flexible when situations change.
Strong problem-solving and decision-making skills.
High initiative, creativity, follow-through, self-motivation, and proactive work habits.
Proficiency with Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.
Basic accounting and balancing software knowledge.
Ability to use digital banking platforms, including online and mobile banking tools.
Experience with document imaging and scanning systems.
Knowledge of CRM software for member/customer interactions.
Proficiency with email and calendar management tools.
Ability to perform basic troubleshooting of office equipment, including printers, scanners, and vault systems.
Awareness of security and fraud detection tools.
Ability to stand, use hands, reach with arms, walk, stoop, kneel, or crouch; occasional sitting, climbing, or balancing may be required.
Ability to lift up to 25 lbs.
Vision sufficient for close, distance, and peripheral vision, depth perception, and focus adjustment.
Successful completion of required pre-employment criminal, credit, and drug screenings.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services systems.
Familiarity with cash-handling systems such as teller cash recyclers and cash counters.

Responsibilities

Offer Credit Union products and services to current and potential members using a member benefit-based approach.
Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC requirements.
Represent the Credit Union professionally and courteously to members and potential members.
Process transactions promptly, efficiently, accurately, and with friendly service.
Refer, sell, and cross-sell Credit Union products and services to support members' financial goals.
Process cash, checks, and other teller transactions; verify endorsements and negotiability, follow check acceptance policies, obtain required approvals, and act proactively to deter fraud.
Ask questions, listen actively, communicate effectively, identify member needs, and make referrals to appropriate contacts.
Advise members about routine Credit Union services and policies, including Credit Union philosophy.
Educate members about online and mobile banking services.
Proof posted work to improve accuracy and reduce errors.
Reconcile transactions at the end of each day, including balancing cash and checks.
Provide backup and relief for Tellers at other locations when needed.
Maintain a positive attitude and pleasant, clear, and concise communication with members and colleagues.
Build and maintain member relationships, collaborate with the team, and potentially mentor new employees.
Complete other tasks assigned by appropriate line supervision.