Teller Part Time Broad and Wolf

Wells Fargo•Philadelphia, PA

6d•Onsite

About The Position

Wells Fargo is hiring a part-time Teller for its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurately processing transactions and providing a welcoming, reliable experience. Tellers are a primary point of contact for customers and represent the branch through attentive service, accuracy, and care. The role builds foundational banking skills by helping Tellers understand customers’ needs and introducing relevant products, services, and digital tools. Tellers identify opportunities to assist customers and connect them with the appropriate banker for detailed product conversations. They work with branch teammates to support daily operations and provide a consistent, high-quality customer experience. Wells Fargo provides training, coaching, and a team-based culture, and describes this role as a starting point for career growth and mobility. The schedule includes Saturdays. The position is not eligible for visa sponsorship. The posting location is 2227 S Broad St, Philadelphia, PA 19148.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and direct them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and actively listen to understand customers’ everyday financial needs.
Connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.