Teller

Associated Bank • Ashland, WI

5d

About The Position

As a Teller at Associated Bank, you’ll provide exceptional service and support in customer interactions. This front-line role processes transactions accurately, identifies opportunities to meet customer needs, and promotes financial solutions that help clients achieve their goals. You’ll grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact.

Associated Bank fosters an inclusive, supportive, growth-focused culture that values colleagues’ contributions and invests in their development. The company offers career paths, community engagement opportunities, and a culture built on respect and teamwork. The role also includes responsibilities for compliance with applicable policies, procedures, laws, and regulations, including the Bank Secrecy Act, and reporting suspicious activity, customer complaints, procedure violations, and ethical concerns as required.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.

Nice To Haves

• Experience in retail banking, cash handling, or financial services.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns professionally and with care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.
• Comply with applicable enterprise policies and procedures, laws, and regulations, including the Bank Secrecy Act.
• Report suspicious activity to Financial Intelligence.
• Report customer complaints and procedure violations to management or HR, and ethical concerns to the Ethics Hotline as needed.

Benefits

• Retirement savings plans, including a 401(k) and pension.
• Paid time off to volunteer in the community.
• Diversity-focused Colleague Resource Groups.
• Competitive salaries and professional development and advancement opportunities.
• Well-being programs and incentives.
• Parental leave.
• Employee stock purchase plan.
• Military benefits.
• Personal banking, loan, investment, and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED