Teller - Governors Drive

PNC Bank•Huntsville, AL

1d•Onsite

About The Position

As a Teller within PNC's Retail Banking organization, the employee is based in Huntsville, Alabama and works in-office. The role delivers customer experiences intended to improve customers’ financial wellbeing and build loyalty while increasing their use of PNC services. Tellers process customer interactions, explain financial transaction options, identify opportunities and make appropriate referrals, and help customers use technology and other resources. They also apply product and procedural knowledge to resolve customer problems and complete teller and branch operations accurately and efficiently while following policies and managing risk. PNC emphasizes customer focus, an inclusive workplace, and sound judgment within established limits. The position does not require prior experience or a university or college degree. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certifications or licenses are required.

Requirements

Demonstrate the knowledge, skills, and abilities appropriate to the role.
No prior experience is required.
No university or college degree, high school diploma, or GED is typically required for the primary duties; comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
No required or preferred language assessments.
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Process a variety of customer interactions and deliver a customer experience that supports financial wellbeing and loyalty.
Educate customers about alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities during customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.