Teller - Governors Drive

PNC•Huntsville, AL

4d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based in Huntsville, Alabama, you will deliver a customer experience focused on financial wellbeing and customer loyalty. You will process customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals. PNC describes this as an in-office role and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is typically not required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate the knowledge, skills, and abilities needed for the role, including accuracy and attention to detail, customer needs assessment, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver customer experiences that support financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers about ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.