Teller - Lancaster Memorial Drive Office

Park National Bank•Lancaster, OH

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally, following Park Promises and Serving More standards. The role processes transactions accurately and efficiently, represents the bank professionally, resolves customer requests and issues, and refers customers or prospects to subject matter experts for loan and deposit needs. The Teller builds product, digital product, financial services, and sales knowledge through ongoing training, then uses that knowledge to help customers and recommend relevant products and services. The position also protects bank assets by following branch and cash security procedures, handling negotiable instruments appropriately, safeguarding information, and complying with regulations and bank policies. It supports branch communication and promotion activities when applicable, communicates recommendations for improving workflow and customer service, and applies compliance and risk-management requirements to daily work. Other duties may be assigned. This is an hourly, part-time position generally requiring fewer than 30 hours per week. Branch operating hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m. The average schedule includes two to three Saturday shifts per month. The role is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask and manage priorities.
Ability to work as part of a team.
Active listening skills and ability to proactively identify and recommend products and services.
Ability to work independently and handle basic customer issues.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions accurately, promptly, and according to bank procedures.
Represent the bank professionally through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, and issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product, digital product, financial services, and sales-oriented training, as well as required courses.
Use product knowledge to assist customers and recommend products and services suited to their needs.
Protect bank assets by following procedures and policies concerning branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improving workflow and customer service.
Maintain awareness of and comply with bank compliance requirements, risk-management expectations, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Perform other duties as assigned.