Teller - Arlington Office

Park National Bank•Lakeland, TN

About The Position

The Teller serves customers, prospective customers, and bank associates promptly and professionally, following Park Promises and Serving More standards. The role processes transactions accurately and in accordance with bank procedures, supports the bank’s professional reputation through knowledgeable and courteous interactions, and resolves customer requests, inquiries, and issues promptly. The Teller uses product knowledge to assist customers and recommend suitable products and services, refers loan and deposit customers or prospects to subject matter experts, and completes ongoing product, digital product, financial services, sales-oriented, and required training. The role also protects bank assets by following security, information security, operating, and regulatory requirements; completes office-specific communication and promotion activities when applicable; and communicates recommendations to improve workflow and customer service. The position is hourly and full-time, generally requiring 37.5–40 hours per week. Operating hours are Monday through Friday, 8:00 a.m.–5:00 p.m.

Requirements

High school diploma or equivalent.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Organizational skills and attention to detail.
Ability to multitask or manage competing priorities.
Ability to work as part of a team.
Active listening skills and ability to proactively identify and recommend products and services.
Ability to work independently and handle basic customer issues.
Ability to remain standing in a stationary position for at least 75% of the time; constantly operate a computer and communicate verbally with customers and coworkers to discuss and observe account information and exchange accurate information.
Ability to bend and lift up to 25 pounds daily, raise arms up to 90 degrees, and use hand dexterity to find and count currency.

Nice To Haves

0–2 years of prior cash handling, sales, or customer service experience preferred.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally in accordance with Park Promises and Serving More standards.
Process transactions promptly and accurately in accordance with bank procedures.
Maintain the bank’s professional reputation through knowledgeable, courteous customer interactions and prompt resolution of requests, inquiries, or issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required training.
Use product knowledge to assist customers and suggest products and services that meet their needs.
Protect bank assets by following processes, policies, and standard operating procedures related to branch and cash security, negotiable instruments, information security, and applicable regulations.
Complete periodic in-branch communication and promotion activities specific to the office, when applicable.
Communicate recommendations for improving workflow and customer service.
Maintain awareness of and adhere to the Bank’s compliance requirements, risk management concepts, expectations, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Perform other duties as assigned.