Teller

PNC Bank • Myrtle Beach, SC

6d • Onsite

About The Position

As a full-time Teller in PNC's Retail Banking organization, based in Myrtle Beach, South Carolina, you will provide customer service aimed at improving customers' financial well-being and building loyalty. You will process customer interactions, explain financial transaction options, identify banking opportunities, make appropriate referrals, and engage with customers in the lobby. The role uses technology, tools, and resources to help customers manage transactions and applies product and procedural knowledge to resolve problems. You must follow policies and procedures, use sound judgment within established limits, and complete teller and branch operations and maintenance transactions accurately and efficiently. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

• Demonstrate the knowledge, skills, and abilities appropriate for the role.
• Accuracy and attention to detail.
• Ability to address customer needs and understand customer needs.
• Knowledge of banking products.
• Digital awareness and ability to leverage technology.
• Effective communication.
• Fraud detection and prevention.
• Ability to manage multiple priorities and work within a matrixed organization.
• Problem-solving skills.
• Prior experience is not required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Accountability.
• Banking knowledge.
• Client loyalty.
• Customer experience (CX).
• Customer service.
• Identifying opportunities.
• Leveraging technology.
• Proactive sales.

Responsibilities

• Deliver a customer experience that supports customers' financial well-being and builds loyalty while increasing share of wallet.
• Process a variety of customer interactions.
• Educate customers about alternatives for their financial interactions and options for managing transactions using technology, tools, and resources.
• Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed