Teller

PNC•Elizabeth City, NC

7d•Onsite

About The Position

As a Teller within PNC's retail banking organization, you will be based in Elizabeth City, NC. You will deliver a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing their share of wallet. The role processes customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. You will also engage with customers in the lobby, use technology and other resources to help them manage transactions, apply product and procedural knowledge to resolve problems, and complete teller and branch operations accurately and efficiently while following policies and procedures.

Requirements

No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to prioritize customer needs and satisfaction in business decisions.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.
No required certifications or licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver customer experiences that support financial wellbeing, build customer loyalty, and increase share of wallet.
Process a variety of customer interactions and explain alternatives available for financial interactions.
Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service.