Teller

KeyBank • Hamburg, NY

13d • Onsite

About The Position

The Teller provides in-person client service at a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role includes identifying and resolving client issues, listening for financial needs, and connecting clients with a Banker for more in-depth financial wellness discussions. Tellers help clients work toward their financial goals by using financial wellness tools and sharing information about relevant products, services, and access channels.

The position is responsible for performing teller functions accurately and efficiently, maintaining current knowledge of products, fees, and policies, and following compliance, audit, and security procedures. The Teller participates in in-person morning huddles and end-of-day debriefs, works Saturdays as directed by management, and may perform other duties as assigned. The role is based in a branch and may occasionally require operating a motor vehicle with a valid driver's license.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Strong client service and sales skills, including presenting products and services and educating clients about access channels.
• Strong work ethic, high integrity, and excellent time management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues.
• Understanding of and ability to follow banking regulations and security procedures.
• Ability to identify financial needs and promote relevant banking products and services.
• Awareness of techniques for detecting and preventing fraudulent activities.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle and hold a valid driver's license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Notary license.

Responsibilities

• Deliver a strong client experience by being present with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities and appropriately transition clients to a Banker.
• Assist clients in pursuing financial goals through financial wellness tools and appropriate resources.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Review and maintain knowledge of product guides, fees, policies, and current offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned.

Benefits

• Incentive compensation may include production, commission, and/or discretionary incentives.
• Benefits are referenced as available for eligible employees; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED