Teller

PNC•Wilmington, DE

12d•$33,000 - $55,000•Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience and support their financial wellbeing. This full-time Teller position is part of PNC’s retail organization and is based at the Brandywine Banking Center Branch in Wilmington, Delaware. The role is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. The Teller processes a variety of customer interactions, helps customers understand available options for financial transactions, and identifies banking opportunities and appropriate referrals. The role uses product and procedural knowledge to resolve customer problems and completes teller and branch operations and maintenance transactions accurately and efficiently, while following policies and procedures and using sound judgment. The position typically does not require a degree, diploma, or prior experience. No certification, license, or language assessment is required. The position is incentive eligible, with payment based on company, business, and/or individual performance. The stated base salary range is $33,000 to $55,000.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required for the role.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certification, license, or language assessment.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience that supports customers’ financial wellbeing and builds loyalty.
Process a variety of customer interactions and educate customers on alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service