Teller

PNC•Harlingen, TX

5d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Teller role is based at PNC’s Harlingen Sunshine Strip Branch in Harlingen, Texas, and is an in-office position. Bilingual Spanish is preferred. The Teller delivers customer interactions intended to improve customers’ financial wellbeing and build loyalty. The role processes a variety of customer transactions, explains available options for managing financial interactions, identifies banking opportunities, and makes appropriate referrals. The Teller also helps customers use technology, tools, and resources; applies product and procedural knowledge to resolve problems; and completes daily teller and branch operations accurately and efficiently while following policies and procedures. PNC describes customer focus and effective risk management as important expectations for employees. This role typically does not require a degree or prior experience. No certifications or licenses are required. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No university or college degree, high school diploma, GED, or significant experience or product knowledge is typically required for primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
Customer-service and customer-needs skills, attention to accuracy and detail, communication, problem solving, fraud detection and prevention, and managing multiple priorities are relevant competencies.

Nice To Haves

Bilingual Spanish.
Skills in accountability, banking, client loyalty, customer experience, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing and creating loyalty.
Process a variety of customer interactions and educate customers about available options for their financial transactions.
Identify banking opportunities during customer interactions and refer customers to appropriate branch staff.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, depending on eligibility.