Teller

PNC•Warsaw, IN

5d•Onsite

About The Position

At PNC, the Teller is part of the Retail Banking organization and is based in Warsaw, Indiana. The role delivers a customer experience focused on financial wellbeing and loyalty while helping customers with a variety of banking interactions. Tellers explain available options for financial transactions, identify relevant banking opportunities, and make referrals to branch staff as appropriate. The role also supports efficient and accurate teller and branch operations. It applies product and procedural knowledge to resolve customer problems and follows policies and procedures, exercising sound judgment within established limits. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for the role; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered.
No required certifications.
No required licenses.
No required or preferred language assessments.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate the ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing and building customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service.