Teller - Full Time

Unison Credit Union•Kaukauna, WI

1d•Onsite

About The Position

The Teller performs routine member transactions, including, deposits, withdrawals, cash advances, loan payments, transfers, and check cashing with a high degree of accuracy. Maintain accurate transactional records while providing exceptional service to all members. The ideal candidate will be outgoing with outstanding communication skills, the ability to multi-task, and a passion for helping others! The hiring hourly wage for this position starts at $18.00 per hour. Pay is commensurate with experience. Premium Pay for hours worked on Saturday.

Requirements

Professional, well-developed interpersonal skills necessary for assisting credit union members and projecting a positive image as a representative of the credit union
Effective oral communication skills to converse with members in person and over the telephone in a pleasant, friendly, and courteous manner.
Attention to detail and good organizational skills are a must
Ability to perform duties and make decisions under sometimes stressful situations
Basic computer skills are required
Strong math skills - Ability to add, subtract, multiple, or divide quickly and accurately.
Core Values that include: Integrity, Honesty, and Confidentiality

Nice To Haves

Experience in the teller and/or member service area of a credit union or financial institution is preferred as well as previous customer service and cash-handling experience

Responsibilities

Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions
Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures
Examine checks for endorsements and to verify other information such as dates, financial institution names, identification of the person receiving payment and the legality of the document
Provide members with account status, including current balances and loan payoffs
Promote, explain and cross-sell all products and services offered by the credit union
Receive payments and ensure the payments match balances due. Enter payments into computer. Generate member receipts
Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance
Provide routine information on credit union services and policies including eligibility for membership, types of credit union accounts, current dividend rates, locations, office hours, and telephone numbers
Count currency, coins and checks received, by hand or using currency-counting machines
Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research discrepancies. Report any discrepancies to the supervisor as necessary.
Report malfunctions of teller computer and other equipment used at the teller station. Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
Process depository bags and record proper information according to credit union procedures
Issue personal money orders and cashier's checks, VISA travel card and gift cards and redeem U.S. Savings bonds
Perform all duties in accordance with the credit union's service standards, operations policies, and procedures, and in compliance with applicable state and federal laws and regulations.
Identify reportable transactions and activities under the Bank Secrecy Act (BSA), its implementing regulations, and Unison's Anti-Money Laundering program. Comply with requirements under Unison's Member (Customer) Identification Program (CIP), FinCEN 314a procedures, and OFAC regulations and sanction programs