Teller

Renasant Bank•Booneville, MS

About The Position

Tellers process customer transactions, respond to inquiries, and recognize and refer sales opportunities to appropriate bank representatives or lines of business. They follow bank policies and procedures, prioritize transaction accuracy and protocol, provide an exceptional customer experience, and help mitigate risk for customers and the bank. As a first point of contact, Tellers demonstrate Renasant Bank’s Sales and Service vision through excellent customer service and accurate transaction processing. Senior Tellers have additional operational and sales performance goals, often provide critical backup to the Head Teller, and serve as role models in the branch.

Requirements

High school diploma or equivalent.
Ability to communicate with customers and identify opportunities to help with their financial needs by noticing cues and clues while processing transactions.
10-key skills.
Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of, and ability to learn, bank products and solutions.
Ability to travel for training, development opportunities, and between branches as needed.
For Senior Tellers: at least 1 year of successful teller experience.
For Senior Tellers: at least 1 year of previous backup Head Teller experience.

Nice To Haves

1 year of teller experience and/or previous cash-handling experience.
6 months of customer service experience.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Recognize customer needs, cues, and clues during transactions and refer customers to the platform for additional needs-based conversations.
Follow Renasant Bank service standards in interactions with customers and teammates.
Listen to customer issues and concerns, resolve them when possible, or refer them to an appropriate branch teammate.
Maintain service knowledge in accordance with relevant regulations, policies, and procedures.
Perform daily operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Stay current with regulations, policies, and procedures related to teller and other branch operations.
Assist the Head Teller with additional operational procedures as needed, including quarterly branch assessments.
May coach and mentor teller teammates and serve as a role model in operational matters.
Perform other related duties as assigned.