Teller

PNC•Goldsboro, NC

6d•Onsite

About The Position

As a Teller in PNC's retail banking organization, based in Goldsboro, North Carolina, you will deliver customer experiences intended to improve financial wellbeing and loyalty while increasing customers' use of PNC services. You will process customer interactions, educate customers about options for financial transactions, identify banking opportunities, and make appropriate referrals. The role is performed in-office. You will use product and procedural knowledge to address customer problems and support efficient, accurate teller and branch operations. PNC expects employees to focus on customers and manage risks in accordance with its Enterprise Risk Management Framework. The position does not require prior experience, a degree, or a certification or license.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
No required or preferred language assessments.
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences that support customers' financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and present PNC products that may meet customers' needs.
Help customers manage financial transactions using available technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.