Teller

KeyBank • Medina, NY

10d • $18 - $23 • Onsite

About The Position

The Teller provides in-person client service in a KeyBank branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role identifies and resolves client service issues, listens for financial wellness needs, and connects clients with a Banker for deeper financial conversations. Tellers help clients pursue financial goals using financial wellness tools while maintaining accurate, efficient, and secure teller operations. The position requires participation in in-person morning huddles and end-of-day debriefs, compliance with bank policies and security procedures, and Saturday work as directed by management. Duties may change or be assigned at any time.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment with clients and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels.
• Strong work ethic and high integrity.
• Excellent time-management skills.
• Ability to manage client accounts, update account information, and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver’s license.

Nice To Haves

• Notary license.

Responsibilities

• Provide an excellent in-person client experience and assist clients with account transactions and servicing needs.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
• Assist clients in achieving financial goals through financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Maintain knowledge of product guides, fees, policies, and current offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures and act professionally, ethically, and in clients’ and Key’s best interests.
• Perform other duties as assigned.

Benefits

• The role is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for benefits; specific benefits are not listed in the job description.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED