Teller

Peoples Bank • Martin, KY

10d • Onsite

About The Position

The Teller provides customer service in accordance with Peoples Bank policies and supports branch goals through a combination of banking transactions, account services, sales, and referrals. The role can open deposit accounts, process complex multi-step teller transactions, sell bank products and services, help customers with account maintenance, and resolve service issues. It also identifies additional customer needs and refers customers to the appropriate business partner.

The position requires maintaining customer confidentiality, following operational standards for security, risk management, and compliance, and completing required training. Tellers are expected to meet scheduled hours, adhere to branch standards including dress code, and contribute to a positive, collaborative, professional work environment. Travel may be needed for education, meetings, or coverage at other branches.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Ability to stand consistently and bend or squat as needed to access branch equipment and areas.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help.
• Develop and retain the customer base, greet customers by name, understand account ownership, and respond promptly to correspondence and customer issues.
• Keep customer business confidential.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify solutions and helpful resources, and follow up with customers regarding resolution.
• Initiate conversations to identify customer needs and refer customers to platform associates within the branch.
• Make weekly sales calls by phone or Zoom to clients or prospects, record activities in Salesforce, and meet branch calling goals.
• Meet or exceed sales referral goals set by management.
• Maintain working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek help with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours as designated by the manager and follow Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, potentially including overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED