Teller

M&T Bank•Wilmington, VT

7d•$18 - $26

About The Position

The Teller specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. This role processes financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The Teller works with appropriate Bank teams to resolve branch operational issues, stays current on operational changes, and makes sound risk-management decisions to help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Meet established customer service standards and deliver a differentiated experience by understanding customer needs and providing appropriate solutions.
Demonstrate digital tools to customers and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.