Teller

PNC•Chatham, IL

6d•$30,000 - $50,000•Onsite

About The Position

At PNC, the Teller is part of the Retail Banking organization and is based in Springfield, Illinois. The role delivers a customer experience focused on customers’ financial wellbeing and loyalty while increasing share of wallet. It handles a variety of customer interactions, educates customers about available financial transaction options, identifies banking opportunities, and makes referrals as appropriate. PNC describes itself as an in-office company and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, GED, or significant experience or product knowledge is typically not required for primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications, licenses, or language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience focused on improving customers’ financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child or elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law, subject to eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.
Incentive compensation based on company, business, and/or individual performance.