Teller

PNC Bank•Allendale, MI

11d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, you will be based at the Allendale Branch in Allendale, Michigan. This in-office role delivers a customer experience focused on improving customers' financial wellbeing and building loyalty. You will process customer interactions, explain options for completing financial transactions, identify banking opportunities, and make referrals to branch staff. You will also engage with customers in the lobby and use technology, tools, and resources to help meet their needs. The role requires applying product and procedural knowledge to solve customer problems and following policies and procedures while exercising sound judgment. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately. PNC emphasizes customer focus and effective risk management. Prior experience is not required, and the role does not require a degree, certification, or license. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

No prior experience is required.
No degree, certification, or license is required for the position.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer focus and the ability to create customer solutions based on customer needs.
Ability to assess and manage risk while adhering to PNC policies and procedures.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience that supports customers' financial wellbeing and builds loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.