Teller

PNC•Jackson, MI

6d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This full-time Teller position is part of PNC’s retail branch organization and is based at the Boardman Road Branch in Jackson, Michigan. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Teller delivers customer interactions intended to improve customers’ financial wellbeing and loyalty, processes a variety of transactions, explains alternatives for financial interactions, and identifies opportunities to connect customers with relevant banking products and services. The role also supports efficient and accurate teller and branch operations while following established policies and procedures and managing risk.

Requirements

Prior experience is not required.
A degree, high school diploma, or GED is not required for roles at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, including the ability to understand customer needs and create customized solutions.
Ability to manage risk and adhere to applicable policies and procedures.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience focused on customers’ financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service