Teller

GreatAmerica Financial Services•Hiawatha, IA

5d•Onsite

About The Position

Following GreatAmerica’s recent transition into Banking, the Teller at the Hiawatha location will help shape the customer experience and support daily branch operations. The role processes customer transactions, maintains cash and ATM controls, and completes required daily, weekly, and monthly operational activities. It ensures accuracy, compliance, and security in teller and branch capture activities, while supporting branch operations through reporting, reconciliation, and documentation. The Teller provides professional, courteous service while protecting the confidentiality of customer information. Bank positions require a consistent onsite presence and fixed schedules, typically during branch operating hours.

Requirements

High school diploma or equivalent.
Basic cash-handling and transaction-processing skills.
Strong attention to detail and accuracy.
Ability to follow established procedures and security requirements.
Basic computer proficiency and ability to learn banking systems.
Ability to manage routine daily tasks and meet deadlines.
Ability to identify errors and escalate appropriately.
Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is unavailable.

Nice To Haves

Customer service, retail, or cash-handling experience preferred.
Prior banking or teller experience helpful but not required.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, check orders, and related services.
Balance the individual cash drawer daily and promptly resolve discrepancies.
Follow cash-handling, dual-control, and security procedures.
Assist with daily opening and closing teller procedures, including securing cash, drawers, and work areas.
Run daily Branch Capture work, confirm completion, and secure work according to bank procedures.
Assist in processing and balancing ATM and night deposit activity using dual-control procedures.
Identify and escalate transaction issues, system concerns, or customer questions to appropriate branch staff.
Complete required compliance documentation related to teller transactions, including internal Currency Transaction Reports (CTRs), as needed.
Provide professional, courteous customer service while maintaining confidentiality of customer information.
Maintain a clean, organized, and well-stocked teller workstation.
Adhere to bank policies, procedures, and internal control standards.
Maintain confidentiality of customer and bank information.